365pk Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the 365pk platform, including the website at 365pk.club and any associated gaming, betting, and account management services. By registering an account or using any part of the 365pk platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

365pk is the data controller responsible for the personal data of registered players. This means 365pk determines the purposes and means of processing your personal information in connection with the services we provide to Pakistani players and other users of the platform.

2. Personal Data We Collect

365pk collects personal data from you in the following categories:

We do not knowingly collect sensitive personal data beyond what is required for identity verification and legal compliance. We do not collect biometric data.

3. How We Use Your Personal Data

365pk processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 365pk account, including authentication, security monitoring, and account settings management;
• Service Delivery: To process deposits, credit winnings, execute withdrawals, and provide access to casino games, live dealer tables, and sports betting markets;
• Identity Verification (KYC): To comply with anti-money laundering (AML) obligations by verifying your identity and the source of your funds before processing withdrawals;
• Fraud Prevention & Security: To detect and prevent fraudulent activity, account takeover, money laundering, and prohibited conduct on the 365pk platform;
• Customer Support: To respond to enquiries, investigate complaints, and resolve disputes raised by registered players;
• Responsible Gaming: To monitor gaming patterns for indicators of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools;
• Legal & Regulatory Compliance: To fulfil obligations under applicable laws, respond to regulatory enquiries, and cooperate with lawful requests from competent authorities;
• Marketing Communications: To send promotional offers, bonus announcements, and platform updates to players who have opted in to receive such communications from 365pk.

4. Legal Basis for Processing

365pk processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you as a registered 365pk player — including account management, game access, and payment processing;
• Legal Obligation: Processing required to comply with applicable laws, including AML regulations, age verification requirements, and responses to lawful authority requests;
• Legitimate Interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your data protection rights; and
• Consent: Processing for marketing communications, where your opt-in consent has been obtained. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

365pk does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients only as necessary to deliver our services or comply with legal obligations:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, UnionPay, and cryptocurrency payment processors — to facilitate deposits and withdrawals on the 365pk platform;
• Game Providers: Licensed software suppliers (e.g., PG Soft, Pragmatic Play, Evolution Gaming) — receive anonymised session data required to deliver and maintain game integrity;
• Identity Verification Services: Third-party KYC and AML compliance providers who assist 365pk in verifying player identity documents;
• Fraud Prevention Services: External fraud detection and device fingerprinting providers that help protect the 365pk platform and its players;
• Regulatory & Law Enforcement Authorities: Where 365pk is legally required or ordered to disclose personal data to competent authorities, including financial intelligence units and law enforcement agencies; and
• Professional Advisors: Legal counsel, auditors, and accountants under strict confidentiality obligations.

6. Cookies & Tracking Technologies

The 365pk platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. The cookies we use fall into the following categories:

• Strictly Necessary Cookies: Essential for platform operation, including session authentication and maintaining your logged-in state. These cannot be disabled;
• Performance & Analytics Cookies: Anonymised data collected to understand how players interact with 365pk — pages visited, session duration, error rates. This data is used to improve the platform;
• Functional Cookies: Remember your preferences such as language, currency display, and game history display settings; and
• Security Cookies: Used for fraud detection, bot identification, and rate-limiting of login attempts on the 365pk platform.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality, including automatic session maintenance.

7. Data Retention

365pk retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. General retention guidelines applicable to 365pk are:

• Account and identity data is retained for the duration of your active account relationship with 365pk plus a minimum of five years following account closure, to comply with AML record-keeping obligations;
• Financial transaction records are retained for a minimum of five years from the date of the relevant transaction;
• Customer support communications are retained for three years from the date of the interaction; and
• Marketing preference data is retained until you withdraw consent or for two years from your last marketing interaction, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

8. Data Security

365pk implements technical and organisational security measures appropriate to the risks presented by the processing of your personal data, including:

• SSL/TLS encryption for all data transmitted between your device and the 365pk platform;
• Encrypted storage of passwords using industry-standard hashing algorithms — passwords are never stored in plaintext;
• Restricted internal access to personal data on a need-to-know basis, with access logging;
• Regular security assessments and vulnerability testing of the 365pk platform;
• Two-factor authentication (2FA) available to all registered players as an additional account security layer; and
• Incident response procedures for the detection, investigation, and notification of personal data breaches.

Notwithstanding these measures, no internet transmission or electronic storage system is completely secure. 365pk cannot guarantee absolute security and encourages players to maintain strong, unique passwords and enable 2FA on their accounts.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data 365pk holds about you:

• Right of Access: Request a copy of the personal data 365pk holds about you;
• Right to Rectification: Request correction of inaccurate or incomplete personal data;
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements;
• Right to Restriction: Request that 365pk restrict processing of your data in certain circumstances;
• Right to Data Portability: Request a machine-readable copy of personal data you have provided to 365pk;
• Right to Object: Object to processing based on legitimate interests, including profiling for marketing purposes; and
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time without affecting prior lawful processing.

To exercise any of these rights, contact 365pk support at [email protected] (plain text — not a clickable link). We will respond to all valid requests within 30 days.

10. Children's Privacy

365pk strictly prohibits the use of its platform by persons under the age of 18. We do not knowingly collect personal data from minors. Age verification is a mandatory step in the KYC process applied to all withdrawal requests on the 365pk platform.

If 365pk becomes aware that personal data has been collected from a person under the age of 18, the relevant account will be immediately suspended and all associated data will be deleted in accordance with applicable legal requirements.

Parents and guardians who believe their minor child has registered on the 365pk platform should contact support immediately so the account can be investigated and closed.

11. International Data Transfers

The 365pk platform may engage service providers and game suppliers located outside Pakistan. Where personal data is transferred to third countries in connection with these services, 365pk takes steps to ensure that appropriate safeguards are in place to protect the confidentiality and integrity of your personal data during such transfers, consistent with applicable data protection standards.

By using the 365pk platform, you acknowledge that your personal data may be transferred to and processed in countries other than Pakistan in connection with the delivery of gaming and payment services.

12. Updates to This Privacy Policy

365pk reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, platform functionality, or our data processing practices. Material changes will be notified to registered players via the email address on file or by a prominent notice on the 365pk platform prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed of how 365pk is protecting your personal data.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 365pk, please contact us using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the support widget on the 365pk platform
• Response Time: 365pk aims to acknowledge all privacy enquiries within 48 hours and provide a substantive response within 30 days